Privacy Policy
With Effect from November 2020

This Privacy Policy (“Privacy Policy”) is drafted for website. This policy refers to the privacy statements and practices of (“Website”). This Website is owned and operated by Kendallwood, a company registered and established in India and with its registered office in RIICO, Near Jasnath Temple, Sardarshahar, Rajasthan – 331022, INDIA. (“Company” or “Us” or “We” or “Our”, which expression would mean and include Kendalwood and its executives, officials, successors, and authorized envoys). This document is prepared and published in accordance with the provisions of the Information Technology Act 2000 and its applicable standards, which require the publication of the Terms and Conditions, Privacy Policy, and Terms of Use on the company’s website. We ask that you (“User” or “you” or “your”) carefully read this Privacy Policy and the Terms of Use (“Terms of Use”) before accessing this Website.


The Company is firmly committed to protecting the privacy of its users and customers and has taken all necessary measures to protect the privacy of consumer or user information and its dissemination on the World Wide Web. The Company shall not be liable for the disclosure of such information if such disclosure is in accordance with this Privacy Policy or Terms of Use. If you object to the transfer of data or use of your information, do not use the Website.

All capitalized terms used in this document but not defined have their meaning in the Terms of Use.


2.1 The information we access and collect regarding the Terms of Service refers to the following:

(a)  Information related to your user account with our Website;

(b)  Data and information related to the visitors user behaviour on our Website;

(c)  Data related to the usage of our Services, which includes the number of page views, the nature of the Customer’s internet connection, IP address, domain name, web browser, operating system, contact details, and computer or any other device details which they are using to access our website or service;

(d)  Financial information may be collected for payment of fees or invoice related with the Services or product being purchased as applicable;

(e)  Information about you and your device received from third parties, such as identity verification services and security validating services; and

(f)  Your personal information, which may include any information that identifies or can be used to identify, contact or locate the person to whom such information belongs, and will include such information that pertains to you or visitors to the website.

(g) Other personal details which consists of information relating to:

  1. Password;
  2. Physical, physiological and mental health condition;
  3. Medical records and history;
    • Biometric information;
    • Mailing address / shipping address / billing address;
    • Sexual orientation;
    • Any detail relating to the above clauses as provided to the Company for providing Services
    • Any of the information received under previous clauses by the Company for processing, stored are processed under legal contract or otherwise.

2.2 We may access, collect, gather, store and use your personal and other information during the provision of our products and Services. We may also request for more or further information from you time to time.


3.1 The company is the sole owner of the information which are collected and related to you through the website. The Company may collect and process your personal and business information, including, but not limited to, the following:

  1. Information provided by you or gathered while registering or ordering, such as your name, address, email ID, phone number, details of your business, financial information and identifiers such as username, password, account number and preferences, information including past orders, cart details, home address, delivery address, favourites, and history. Providing any other information in addition to that required at the time of registration is completely optional and you can be modified or deleted at any time by you;
  2. information that is/are provide by you directly to the us / Company via email or any other electronic communication;
  3. Information that you may provide to the Company in physical form, whether sent by post or courier or given to Company representatives in person.
  4. Information that you provide to the Company by phone, text message, whatsapp or any known form of communication. The Company may make and maintain a record of such information shared by you;

3.2 Every computer / mobile device used to connect to the Internet is given a domain name and a set of numbers that serve as the Internet Protocol or “IP” address to that computer or device by ISP (Internet service provider). When you request a page from any page within our website, our web servers automatically recognize your domain name and IP address related to the particular device you are using to access the website. The domain name and IP address won’t contain any information related to personal and also does not reveal anything personal about you, other than the IP address of the device from which you accessed the website.



While at the time of user registration on our website or when we provide the services, we may collect the information automatically with a notice or without. We may also collect information through the use of log files, 3rd parties, web beacons, or other electronic tools.


The main objective of the Company in collecting and storing of the information is to provide you with a web-based platform for the purpose of providing the Services as defined in the Terms of Use. The Company may use the personal or business or any information provided by you or gathered in the following ways:

  • To manage, observe, control, improve and administer the quality of Services;
  • To help us to provide you the Products & Services. This may include sharing the information provided by you with other registered users of the Website;
  • To analyse how the Website is used and diagnose and to rectify technical problems if occur;
  • To remember the basic information provided by you for effective access and for offering future services and recommendations;
  • To notify you about any changes to the Website and procedures;
  • To confirm your identity in order to determine and validate your eligibility to use the Website and avail the Services;
  • To enable the Company to comply with its legal and regulatory obligations;
  • For the purposes of sending administrative notices, Services related alerts and other similar communication with a view to optimizing the efficiency of the Website;
  • Doing market research, troubleshooting, protection against error, project planning, fraud and other criminal activity; and
  • To reinforce the Company’s Terms of the Agreement.

5 Sale of Assets, Merger, Acquisition, Bankruptcy

Information collected from you may be transferred to third parties following a sale or acquisition, merger or bankruptcy involving the Company.

6 Cookies

Cookies are small pieces of information that your browser saves on your computer / mobile device. Cookies are used to record various aspects of your visit and to help the Company provide you with an uninterrupted service. The company does not use cookies to save personal information for unauthorized use.



Aside from what is mentioned elsewhere in this Privacy Policy, the Company may share aggregate demographic information with the Company’s partners or affiliates. This is not linked to any personal information that can identify a single person. The Company will not be liable for the transfer of personally identifiable information resulting from the loss or distribution of data, the delimitation or corruption of media storage, power outages, natural phenomena, riots, vandalism, sabotage, terrorism or another event, outside the control of the Company. Furthermore, the Company’s Privacy Policy does not cover the use of cookies by its partners and affiliates, as the Company has no access or control over such cookies.


Company may partner with another party or company or agency to provide specific products and services, including, but not limited to, products and services enabled and served through application programming interfaces or other functions and procedures that enable the creation of applications and software that access the functionality or data or information of the Company (hereinafter referred as “API”). When you sign up for the Services, the Company will share the names or any other contact information submitted or gathered which are necessary for the third party or other companies to provide these services seamlessly. The Company’s contractual arrangements with such third parties or other companies prevent these parties from using personally identifiable information, except for the express purpose of assisting in the provision of these Services.


Apart from what is mentioned elsewhere in this Privacy Policy, the Company undertakes not to disclose or publish or handover your personal data, without your prior consent, to any 3rd party, company or anyone and your personal or sensitive data and information will be protected and kept strictly confidential by the Company except in following cases:

  1. The Company may disclose your personal information or any such information collected if required by laws, rules, court, regulations, ordinances, law enforcement, government officials, legal or regulatory authorities and/or other statutory bodies that have the appropriate authorization to access those information for any specific legal purpose;
  2. The Company may disclose your personal information or any requested information related to you to provide you with the Services, to enforce or apply the Terms of Use, or to protect the data, information, rights, property or safety of the Company, its users or others. This includes exchanging information with other companies / agencies or 3rd parties, including those working for fraud prevention and security reasons;
  3. The Company may disclose the user’s information to other users of the website, as well as to advisors and consultants of the Company, provided that such recipients of the information are also subject to similar confidentiality obligations;
  4. The Company may disclose or handover your information to such third parties or companies to whom it transfers its rights and obligations under any agreement entered into with such third parties or companies; and
  5. The Company may disclose your information to any affiliate or related entity or company.


9.1 The company takes the security and confidentiality of your information very seriously. The Company protects your personal and other information from loss, misuse and unauthorized access, disclosure, alteration and destruction by using the modern HTTPS protocol to securely transfer sensitive personal data such as passwords, username, etc.

9.2 The Company has implemented adequate administrative, technical, physical and operational methods and procedures to safeguard and protect such information. Process personal information only in a way that is compatible and relevant to the purpose for which it was collected or authorized by the person or user. The website allows users and visitors of the website to view and access their personal information and allows them to correct, modify or delete inaccurate or deficient information.

9.3 The Company uses and implements commercially reasonable precautions and methods to preserve the integrity and security of your personal and other information against loss, theft, misuse, unauthorized access, disclosure, reproduction, use or modification.

9.4 The information collected and gathered by you may be transferred, stored, saved and processed at a destination within or outside India on data servers. By submitting information on the website, you consent to such transfer, storage and / or processing. The Company will take all steps it deems reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

9.5 By using the website, you accept the security implications inherent in the transmission of data on the Internet and the World Wide Web. Therefore, the use of the website will be at your own risk and the Company assumes no responsibility for any disclosure of information due to errors in transmission, unauthorized access by third parties or other acts of third parties, or acts or omissions to the beyond your reasonable control and you agree not to hold the Company responsible for any breach of security.

9.6 In the event that the Company becomes aware of a breach of the security of your personal and other information, it will notify you immediately and will take appropriate measures to the best of its ability to remedy such breach.


10.1 This Privacy Policy does not apply to information other than information collected and gathered by us or the Company through the Website, including information collected in accordance with the “Information Collection” clause above. This Privacy Policy does not apply to unsolicited information provided by you through this website or by any other means. This includes, but is not limited to, information posted in the public areas of the website. All such unsolicited information will be considered non-confidential and the Company will be free to use and disclose such unsolicited information without limitation.

10.2 The Company also protects and maintains the confidentiality of your offline personal information other than that specifically mentioned in this Privacy Policy. Access to your personal information is limited to employees, agents or partners and third parties, who the Company reasonably believes will need such information in order for the Company to provide the Services to you. However, the Company is not responsible for the confidentiality, security, misuse or distribution of your personal and other information by our partners and third parties or companies outside the scope of our agreement with such partners and third parties or companies.


Your personal and other information will be stored with the Company for as long as your account is active or as necessary to provide you with Products and Services. If you wish to cancel your account or request that the Company no longer use your personal and other information to provide the products or Services, you can contact the Company at info [at] The Company will retain and use your personal and other information as needed to comply with its legal obligations, resolve disputes, provide products and services and enforce its agreements or for other business purposes.


The Website is not intended for use by minors and the Company strongly encourages you and your representatives to monitor the online activities of your minor children and those of their minor children representatives.


Upon initial communication from the Company, you may choose not to receive further communications or mails from the Company. To be completely removed from the Company’s mailing list and database, you can contact us at info [at] If you are using an email forwarding service or other similar service, be sure to include the correct email address or email addresses.


14.1 The website or any pages or any portion of it may contain links to other websites or different portion on the web. The mentioned or linked sites are not necessarily under the control of the Company. Please note and remember that the Company is not responsible for the privacy practices of these other sites. The Company encourages and recommends you to read the privacy policies of each website which is mentioned or linked in our website that collects personally identifiable information. If you decide to access any of the third party sites linked to the website, you do so at your own risk. Any link to any partner or third party associates of the Company must be the responsibility of the binding party and the Company will not be liable and responsible for notification of any change or modification in the name or location of any such information on the website.

14.2 The website includes social media features and third party delivery feature, such as interactive widgets or mini-programs that run on the website to perform definite tasks and communication to provide you the service. These features may collect your IP address, information about your browser or device and the page you are visiting on the website, and may set a cookie to allow the feature to function properly and to provide seamless service. Social media widgets or such any extra service and features are hosted by a third party or directly on the website. Your interactions with these features are governed by the privacy policy of the entity providing them and not the Company.


15.1 We may update this Privacy Policy at any time due to changes in law or other such any conditions, with or without giving a notice. In the event that significant changes occur to this Privacy Policy in the way we process your personally identifiable information or in the Privacy Policy document, we will display a notice on the website or send you an email to notify you of such changes, so that you may review the amended terms before continuing to use the website.

15.2 Your use of the Company’s Services or accessing the website after a notice of changes on the website has been sent, emailed or posted on the website will constitute your consent to the changed terms and Privacy Policy.


16.1. The terms of this Privacy Policy are subject to all applicable laws, including the provisions of the Information Technology (India) Act 2000 and corresponding rules and regulations.


If you have any questions about this policy or the Company’s information collection, use and disclosure practices, you can contact the complaints manager at: [insert name, relevant address, email ID and other contact details]. We will make every reasonable effort to promptly respond to any requests, questions or concerns you may have regarding our use of your personal information. Except as required by law, the Company cannot guarantee a response to questions or comments on topics unrelated to the Company’s Privacy Policy or privacy practices.