FAQ

FORGOT PASSWORD

You can easily change your password by clicking on the “Forgot password” link while you are logging on to the website and then you will get the option to change/reset your password.

At present no, Kendalwood won’t provide any option similar. Kendalwood always tries to deliver the best furniture quicker in the most affordable way, so we don’t have any physical outlets, shops, and showrooms, or selling partners. We are not providing any option for trying and buying our products presently.

It will take 3-7 days for the tracking or the Airway Bill Number provided by us to be updated and go live for tracking the product. If you are finding or having any difficultly, you can reach out for help.

Yes for sure, we are offering customization on most of our products which are listed on the website as per the customer’s requirement. And if you recently came across any of the particular designs on our website and if it is not available, kindly send us the design you are looking for with the images and other details and we can offer you the best quote possible. 

You can always drop a mail to care@kendalwood.in if you have any bulk orders or corporate orders. Corporate houses, institutions, architects, interior designers, and interior designers are our clients regarding bulk orders.

Yes, we do provide interior designing services for our customers on a request basis. If you want to avail the service all you have to do is to drop an email to us, and our team will get back to you.

You can contact us within 25 hrs from the order if you change your mind about your order that you have ordered with us and we will do needful.

You can use the coupon code while checking out your order before the final payment. You can find the link at the top as “Click here to enter your coupon code” and you can click on that and enter your coupon code to get the discount on your order.

If you experience any such issues, you can use our live chat or you can drop an email to care@kendalwood.in, we will resolve that issue for you.

We accept several popular online payment methods such as debit cards, credit cards, UPI, net banking, NEFT, and e-wallets. You can also pay via cheque and wire transfer.

We are not offering cash on delivery payment option for your orders for now.

SHIPPING & DELIVERY

The order will be processed and will be dispatched within 1-3 weeks from the order confirmation date. You will get a tracking ID which requires an additional 3 to 7 days to be live. And then you can use the given tracking ID to track your order. It requires 10 to 20 business days for the order to be delivered to you. And also if there is any fast delivery option for the product it will be mentioned on the product page on the website itself.

If the order is of custom design or made-To-Order products, the delivery time will change based on the design and size of the product which is to be made based on the special customization submitted, as it may require more time in terms of procurement of material and craftsmanship.

It takes around 10-20 days for the order to reach your destination after the order has been dispatched from our factory. However, if you submit the request regarding this with us, we can definitely forward your delivery time and schedule to our courier partners once the product has been reached your destination city or centre. Post this, it also depends on the delivery partners to accept the request and they will inform us if they can accept the request or not.

Example: If the order which you have booked with us is expected to reach you on the 20th of the march in Pune, but you wanted the product at your doorstep after 25th of march, so in this case, you can contact our team through the email at care@kendalwood.in, and then we can inform the delivery partners about your request, so then they will inform us about the request which is made, that they can deliver on your specific schedule or not.

 

No, the shipping/delivery charges are included in the cost for all the products available at kendalwood.

No, we don’t include any assembly or installation service for the product which is ordered at kendalwood. Kendalwood products will be easy and ready-to-assemble and also we will provide assembly instructions with all the required tools for that. Even still if you want any assistance in assembly, you can get help from us on call. 

Kendalwood has multiple deliver partners who cover almost all pin codes across India. We use different courier service for different orders based on the delivery destination and provide door to door delivery service. If the delivery partner is not able to deliver the product to your doorstep, it will be sent to your nearest centre or the delivery hub. In that case, you can be in touch with our team for further assistance or help.

No, currently we do not have any such exchange offers for the products or furniture.

We are delivering in all 7 days of the week to our customers. If you want your order delivered particularly on the weekend, you can make this request with our team and we will try our best to accommodate the request by talking with our delivery partners. Please note that the request can be fulfilled once the order reaches your destination location or city.

We generally do not have an expedited or speed delivery option, as your ordered product will be delivered 10-20 days after it is shipped from our warehouse, which is our standard delivery schedule.

If you have accidentally provided a wrong delivery address or if you want to change the address to a new address, please email us the correct address within 24 hours of order confirmation.

If you want the address to be changed or updated after the product is shipped, we can help you with updating the address once your order reaches your destination city or the nearest centre or location hub. Get in touch with our support team, we will assist and we’ll take care of your request. Please note that in such cases the address can only be changed to a new address while the old address and new address city are the same.

If you are not available to receive your order from the indicated location, you can simply reschedule your delivery by instructing our delivery person once you get a call from them. Alternatively, you can also contact our team requesting the rescheduling of the delivery and we can assist you in rescheduling the delivery of your order.

RETURNS & REFUNDS

You can request for cancellation of the order by contacting our team. Order cancellation requests are processed and accepted only if it is received within 24 hours of the order confirmation. An additional cancellation fee of 2.5% will be charged on the total amount paid at the time of processing a refund for the submitted refund request.

We will not be able to accept any cancellation request after 24 hours of the order confirmation.

After we receive the cancellation request on the booked order from you, if the cancellation request is accepted, you will be eligible for the refund and you will be getting your money back. But remember there will be an additional 2.5% cancellation fee on the order amount which you have paid during the order. And the refundable amount will be processed back to you through the original payment method which you have used while booking the order. It may take additional 7-10 working business days to refund the amount to you.

At, Kendalwood, we deliver what we have promised, which is our top priority. Every order we receive will be carefully packed and handled and delivered to our customers. You can contact us before placing the order if you have any queries or questions regarding any of our product. We can assist you in all the information or aspects before placing an order with us, whether in terms of solving general inquiries or for any request for product customization.

However, due to the nature and category of the items involved, we do not accept returns of your choice. Most of our furniture is large and bulky in terms of dimensions, which can lead to situations such as smaller dimensions or colour differences, minor bumps, or cracks/bumps on arrival. This may also be due to the wholesale manufacture of our items or wear and tear caused during transport. However, in that case, will try our best and we will offer our customers the best resolution if anything happens similar.

A) If a part of the furniture or product is somehow damaged: we will arrange the replacement of the damaged parts of your furniture or product, only if the request is made within 10 days after the order is delivered.

B) If all the furniture or product parts or whole product is damaged: Depending on the product you have ordered, whether flat-packed or fully assembled, if you receive our items in a functionally defective or non-working condition, you can contact our team at care@kendalwood.in and we can arrange a replacement for you.

However, replacement requests will not be accepted after 10 days of product delivery.

Your damaged furniture/part of the product will be replaced with a new part. Refunds are not issued for damaged products.

INSTALLATION

We will mention all the details of the product on the product page on our website. You can find the dimensions of your products on the product description page itself. You can also find other details or specifications in the “additional information” tab when you visit our product page on our website. The dimensions of our products are even listed in the pictures (usually the last one in the product images on the website), so you can get an idea about the product and can have a clear picture of placement.

Our products are typically ready-to-assemble and come with the necessary assembly hardware and instructions along with the furniture. Although most of our products are DIY and easy to assemble, most people find it easy to assemble. We understand that one might still require technical help, for which our associates are also there to help fix it. For the same reasons, we do not send any associate to your location or provide installation service for the product.

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